In this article, you will learn some steps to take if you frequently find yourself getting logged out of RecDesk Director
Time Out Troubleshooting
Items to Check for Within RecDesk
- What browser are you using?
We highly recommend you use the most up-to-date version of Chrome. Other acceptable browsers are Firefox and Safari. Microsoft Edge can potentially work, but is not encouraged as we have seen it cause some minor issues. Under no circumstances should you be using Internet Explorer anymore since it’s no longer maintained by Microsoft.
- Default Session Timeout
Each RecDesk account is setup with a default session timeout of 3 hours (180 minutes). If you are inactive on this session (such as check in computers) for that period of time it will “kick you out” due to inactivity (inactivity means not clicking/moving throughout the RecDesk browser instance). If you need more time (check in computers, etc.) as an organization, please submit a request to email@example.com.
- How Many Instances of RecDesk do you have open on your device?
If you’re using multiple instances under different logins, this will cause problems, which can include timing out in your session!
Items to Check for Within Your Organization’s Settings/Devices
- Clearing your Cache/History
Arguably, this should be your first step. If you need to you can Google these steps, otherwise please see here:
- On your computer, open Chrome.
- At the top right, click More.
- Click More tools, Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
- Click Clear data
Once this is cleared, we recommend you do a quick restart on your device!
Has your organization performed any firewall updates and/or changes lately? If timeouts are occurring on a pattern, we recommend you or your organization’s IT department go into your firewall and hit the “check for updates” option.
Additionally, you will need to ensure your RecDesk URL is whitelisted. Consult your IT department for this.
Consult with your IT department to determine if there are session timeout settings for the device’s browsers. If so, be sure we are in the list to be excluded from timeout.
Certain browser extensions do not work well with RecDesk. Specifically, we have seen extensions like UBlock cause significant problems with RecDesk instances.
Some tablets may have internal settings causing timeouts. Please refer to your specific device’s troubleshooting steps to determine if this could be causing the issue.
Additionally, devices such as Chromebooks should never be used for RecDesk.