Where can I look to see if the Auto-Payments processed as intended?

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  Overview

The auto-payment history page shows all invoices for which Auto-Payments have been attempted.

AutoPay_History.png

How do I find auto-payment history?

  1. Click on the Money tab
  2. Select the Auto-Payment History sub-menu button
  3. Enter the Status search criteria you wish to see
    • All
    • Successful
    • Failed - All
    • Failed - Invoice Validation
    • Failed - Payment Attempt
    • Failed - Stored Payment Option
    • Failed - Other
  4. Set the date parameters you are searching
  5. Click Apply Search 

  Tips:

For each Invoice marked as FAILED, please see Message to help you correct the issue for future Auto-Payments.

  Notes:

You must click on the Invoice link and View Payment Plan and manually pay any installment which has a Staged for RecDesk Batch Icon that is still Pending.

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