The auto-payment history page shows all invoices for which Auto-Payments have been attempted.
How do I find auto-payment history?
- Click on the Money tab
- Select the Auto-Payment History sub-menu button
- Enter the Status search criteria you wish to see
- Failed - All
- Failed - Invoice Validation
- Failed - Payment Attempt
- Failed - Stored Payment Option
- Failed - Other
- Set the date parameters you are searching
- Click Apply Search
For each Invoice marked as FAILED, please see Message to help you correct the issue for future Auto-Payments.
You must click on the Invoice link and View Payment Plan and manually pay any installment which has a Staged for RecDesk Batch Icon that is still Pending.