How Do I View Fee Payouts on the RecDesk Payments Portal?

  Overview

Fee Payouts are monthly payouts of the total fees for the month. A Merchant Statement will be sent to the account's main POC, noting that an ACH debit is scheduled to post on or about the 6th business day of the month to the account number on file and the total fee amount. See Notes here.

  Before You Start

You must be a RecDesk Payments client and have a RecDesk Director or Finance role to log in to the RecDesk Payments Portal; see What can each RecDesk Administrative User Role do?

  From the RecDesk Payments Portal Home page, click on the Fee Payouts button OR click on the Payouts drop-down and select Fee Payouts

Viewing and Filtering the Merchant Payouts List (per year)

The following options are available to view, export or print as much or as little information as you'd like. You will see one row per merchant account per business day.

• Click on the Excel Export option to download the data in the current filtered view to Microsoft Excel;
• Click on the Columns drop-down to select any/all of the following columns and click OK to confirm:
  • STATUS (default)

    • PENDING - Waiting for the Division to either approve or reject the payout

    • REJECTED - The division has rejected the payout and it will not be sent to the acquirer for funding

    • ACCEPTED - The division has accepted the payout and released it for funding

    • FAILED - The payout attempt was declined or unsuccessful 

    • SUCCESSFUL - The response from the acquirer was successful

  • ID - Fee Payout ID
  • CREATED AT (default) - the timestamp of when the payout was created
  • MERCHANT NAME (default)- usually one of the following:
    • Organization Name - Community - merchant account for non-card present transactions;
    • Organization Name - Director - merchant account for card -present transactions by an EMV terminal;
  • FUNDING TYPE (default)
    • GROSS - for merchant accounts absorbing fees (merchant fees)
    • NET - for merchant accounts passing on fees to customers (buyer fees)
  • HANDLED (default)
    • Yes
    • No
  • AMOUNT (default) - amount of the Fee Payout
• Click on any/all of the filter icons () beside each column and select from the list of filtering options:
  • Sort A to Z
  • Sort Z to A
  • Clear Filter
  • Text Filters
    • Equal...
    • Not Equal...
    • Starts With...
    • Ends With...
    • Contains...
    • Does Not Contain...
  • Search bar
  • Select All
  • Select Individual column(s) by checking each column you wish to filter by

Viewing a Merchant Payout Summary

Click on View details from the Merchant Payouts list to view the summary page of the Merchant Payout.

IMAGE COMING SOON

Viewing and Filtering a Merchant Payout's Details

Click on the Details tab next to the Summary tab to view and filter all transactions in that Fee Payout.

• Click on the Excel Export option to download the data in the current filtered view to Microsoft Excel;
• Select the Print option to print the data in the current filtered view. Note: to see all columns reduce the Scale option in the print client;
• Click on the Columns drop-down to select/deselect any/all of the following columns and click OK to confirm:
  • CREATED AT (default) - the timestamp of when the transaction was created
  • ID
  • MERCHANT ID
  • FUNDING TYPE
  • AMOUNT (default)- the amount of the transaction, including the fees
  • BUYER FEE (default) - processing fee passed on to the customer
  • MERCHANT FEE (default)- processing fees absorbed by the merchant
  • TYPE (default) 
    
    • SALE
    • REFUND 
    • REVERSAL
    • CREDIT
    • CHARGE
  • HANDLED 
  • UPDATED AT
  • SUBMITTED AT
  • ACCOUNT (default)
  • GROSS AMOUNT (default)
  • FEES AMT (default)
  • NET AMT (default)
  • PAYOUT AMT
  • CAN BE PAID
  • MERCHANT NAME
  • STATUS
• Click on any/all of the filter icons () beside each column and select from the list of filtering options:
  • Sort A to Z
  • Sort Z to A
  • Clear Filter
  • Text Filters
    • Equal...
    • Not Equal...
    • Starts With...
    • Ends With...
    • Contains...
    • Does Not Contain...
  • Search bar
  • Select All
  • Select Individual column(s) by checking each column you wish to filter by

  Tips:

Click on any vertical border of a column header and drag it to shrink/expand the column.

  Notes:

• Merchant Payouts do not occur on official bank holidays.
• Starting in March, 2025, all new merchant accounts passing on buyer fees will be set up with a Funding Type of NET, and merchant accounts absorbing merchant fees will be set up as GROSS.
• Effective on the March 12th merchant payout, merchant accounts that were previously set up to pass on buyer fees had funding types of GROSS were changed to have Funding Types of NET.