Overview
Merchant Payouts are daily deposits on each of your merchant accounts (web/card present). They appear as Pending until approved (Successful) within 1-2 business days. You can View detail on each payout to view a summary page. You can also click on a Detail tab within the summary to view all transactions in that payout. See Notes here.
Before You Start
You must be a RecDesk Payments client and have a RecDesk Director or Finance role to log in to the RecDesk Payments Portal; see What can each RecDesk Administrative User Role do?
From the RecDesk Payments Portal Home page, click on the Merchant Payouts button OR click on the Payouts drop-down and select Merchant Payouts
Viewing and Filtering the Merchant Payouts List (per year)
The following options are available to view, export or print as much or as little information as you'd like. You will see one row per merchant account per business day.
- Click on the Year drop-down to view merchant payouts from a different year than the current year (default);
- Click on the Excel Export option to download the data in the current filtered view to Microsoft Excel;
- Click on the Columns drop-down to select any/all of the following columns and click OK to confirm:
-
STATUS (default)
-
PENDING - Waiting for the Division to either approve or reject the payout
-
REJECTED - The division has rejected the payout and it will not be sent to the acquirer for funding
-
ACCEPTED - The division has accepted the payout and released it for funding
-
FAILED - The payout attempt was declined or unsuccessful
-
SUCCESSFUL - The response from the acquirer was successful
-
- CREATED AT (default) - the timestamp of when the payout was created
- CAN BE PAID - payable or not;
-
MERCHANT NAME (default)- usually one of the following:
- Organization Name - Community - merchant account for non-card present transactions;
- Organization Name - Director - merchant account for card -present transactions by an EMV terminal;
- ACCOUNT (default) - account number the payout was deposited to;
- CURRENCY (default)
- CHARGES - Misc charges
- GROSS AMOUNT (default) - the sum total of all transactions in the payout, including processing fees
- FEES (default) - total of all fees in the payout
- NET AMT. (default) - gross amount minus fees
- PAYOUT AMT. (default) - the amount of the deposit
-
STATUS (default)
- Click on any/all of the filter icons (
) beside each column and select from the list of filtering options:
-
Sort A to Z
-
Sort Z to A
-
- Text Filters
- Equal...
- Not Equal...
- Starts With...
- Ends With...
- Contains...
- Does Not Contain...
- Search bar
- Select All
- Select Individual column(s) by checking each column you wish to filter by
-
Viewing a Merchant Payout Summary
Click on View details from the Merchant Payouts list to view the summary page of the Merchant Payout.
Viewing and Filtering a Merchant Payout's Details
Click on the Details tab next toi the Summary tab to view and filter all transactions in that Merchant Payout.
- Click on the Excel Export option to download the data in the current filtered view to Microsoft Excel;
- Select the Print option to print the data in the current filtered view. Note: to see all columns reduce the Scale option in the print client;
- Click on the Columns drop-down to select/deselect any/all of the following columns and click OK to confirm:
- CREATED AT (default) - the timestamp of when the transaction was created
- AMOUNT (default)- the amount of the transaction, including the fees
- BUYER FEE (default) - processing fee passed on to the customer
- MERCHANT FEE (default)- processing fees absorbed by the merchant
-
TYPE (default)
- SALE
- REFUND
- REVERSAL
- CREDIT
- CHARGE
-
STATUS (default)
- CAPTURED
- SETTLED
- Click on any/all of the filter icons (
-
-
-
- Text Filters
- Equal...
- Not Equal...
- Starts With...
- Ends With...
- Contains...
- Does Not Contain...
- Search bar
- Select All
- Select Individual column(s) by checking each column you wish to filter by
-
Tips:
Click on any vertical border of a column header and drag it to shrink/expand the column.
Notes:
- Merchant Payouts do not occur on official bank holidays.
- Starting in March, 2025, all new merchant accounts passing on buyer fees will be set up with a Funding Type of NET, and merchant accounts absorbing merchant fees will be set up as GROSS.
- Effective on the March 12th merchant payout, merchant accounts that were previously set up to pass on buyer fees had funding types of GROSS were changed to have Funding Types of NET.