How do I Deny an Online Reservation Request?

  Overview

In this article, you will learn how to Deny a Reservation Request.

  Before You Start

Set up your Facility so Online Reservations require Approval; see How do I Set Up a Facility so Online Reservations can be Approved or Denied?

Please Note, once a reservation has been denied, you won't be able to change it to approved.  The customer will need to re-request a reservation if necessary.

  Click on Facilities, then click on the Reservation Approval subtab (this will take you to the Pending reservations)

How to Deny an Online Reservation Request

• Optionally Filter and/or Sort the reservation requests:
  
  • You can Filter by:
    • Last Name - type the Last Name and wait for a drop down list to appear, then select the member
    • Facility - select it from the drop down
  • You can Sort by:
    • Last Request (Asc) (default)- this option will sort the requests from oldest to newest, based on the Oldest Request a member has made
    • Last Request (Desc) - this option will sort the requests from newest to oldest, based on the Oldest Request a member has made
• After changing your filters and/or sort order, click Apply Search;
• You may review the request and its flexforms by clicking on the Facility Name on the request;
• To Deny a Single Reservation Request:
  
  1. Click Deny next to the request;
  2. Optionally add a Denied Reason;
  3. Optionally add a Private Note (this note will not be visible by the member)
  4. Email Notifications are checked by default, but may be unchecked, if you'd like:
     • Send Denial Notification - this email informs the member that their reservation has been denied, listing the Denied Reason;
  5. Review the details and fees;
  6. Click Deny Now or Cancel to return to the Pending Reservation Request List
• To Deny ALL Reservation Requests for a Member at once:
  
  1. Click Actions next to the member's oldest request date
  2. Click Deny All
  3. Optionally add a Denied Reason;
  4. Optionally add a Private Note (this note will not be visible by the member)
  5. Email Notifications are checked by default, but may be unchecked, if you'd like:
     • Send Denial Notification - this email informs the member that their reservation has been denied, listing the Denied Reason;
  6. Review the details and fees;
  7. Click Deny Now or Cancel to return to the Pending Reservation Request List.