How do I Deny an Online Reservation Request?

  Overview

In this article, you will learn how to Deny a Reservation Request.

  Before You Start

Set up your Facility so Online Reservations require Approval; see How do I Set Up a Facility so Online Reservations can be Approved or Denied?

  Click on Facilities, then click on the Reservation Approval subtab (this will take you to the Pending reservations)

How to Deny an Online Reservation Request

• Optionally Filter and/or Sort the reservation requests:
  
  • You can Filter by:
    • Last Name - type the Last Name and wait for a drop down list to appear, then select the member
    • Facility - select it from the drop down
  • You can Sort by:
    • Last Request (Asc) (default)- this option will sort the requests from oldest to newest, based on the Oldest Request a member has made
    • Last Request (Desc) - this option will sort the requests from newest to oldest, based on the Oldest Request a member has made
• After changing your filters and/or sort order, click Apply Search;
• You may review the request and its flexforms by clicking on the Facility Name on the request;
• To Deny a Single Reservation Request:
  
  1. Click Deny next to the request;
  2. Optionally add a Denied Reason;
  3. Optionally add a Private Note (this note will not be visible by the member)
  4. Email Notifications are checked by default, but may be unchecked, if you'd like:
     • Send Denial Notification - this email informs the member that their reservation has been denied, listing the Denied Reason;
  5. Review the details and fees;
  6. Click Deny Now or Cancel to return to the Pending Reservation Request List
• To Deny ALL Reservation Requests for a Member at once:
  
  1. Click Actions next to the member's oldest request date
  2. Click Deny All
  3. Optionally add a Denied Reason;
  4. Optionally add a Private Note (this note will not be visible by the member)
  5. Email Notifications are checked by default, but may be unchecked, if you'd like:
     • Send Denial Notification - this email informs the member that their reservation has been denied, listing the Denied Reason;
  6. Review the details and fees;
  7. Click Deny Now or Cancel to return to the Pending Reservation Request List.