How do I Pause a Membership Enrollment?

  Overview

You can Pause Membership Enrollments on any active Membership. You choose the date to pause, optionally choose a Resume date (which can be updated at any time). If you choose a Resume Date, you can optionally Adjust the Membership End Date by the number of days the Membership was paused.

  Before You Start

Select the appropriate Membership and then click the Members tab. This is essentially the roster of Members. By default, it will list all Active Members. Currently, paused membership enrollments will be marked on the Membership List with a .

  Click on the Membership Name from the Memberships List, then click on the Members tab.

How do I Pause a Membership Enrollment?

1. Click on View/Edit for the entry you would like to make changes to.
2. Click Edit.
3. Click Pause Membership.
4. The Pause Date will default to the current date, but you can change that date.
5. Optionally add a Resume On Date, which can be changed at a later date.
6. Optionally enter a Description/Reason for the Pause.
7. If you enter a Resume On Date, Adjust Membership End Date will display and is checked by default. This will add the accrued days of the pause to the end of the membership and will display the new Membership End Date. This may be unchecked, if desired.
8. Click Pause Membership.

To Resume a membership, see How do I Resume a Paused Membership Enrollment?

  Tips:

If the membership is a family/group membership, all members enrolled in that specific membership will be paused.

  Notes:

• Only Active Membership Members can be paused
• Paused membership members are not allowed to check-in or select membership restricted fees on programs
• When you Export Full Detail to Excel, there is an Is Paused indicator 
• Auto Renewals will also be paused when you pause a membership enrollment