Overview
In this article you will learn when, and how to suspend a member's profile. Member profiles can be suspended in RecDesk by a Director. This will prevent that Member from registering, reserving or enrolling online via RecDesk Community. Members can be unsuspended at any time.
From the dashboard, click on the Member tab and then select the member you wish to suspend.
How do I suspend a member?
-
Select the Member from the Member Tab to view their profile
-
Click the Edit button
- Click Select to the right of the member name, to choose the member you wish to suspend
- Scroll down to the bottom of the page
-
Click the Suspend Member button in the lower-left and confirm by clicking OK on the pop-up
-
The Member is now suspended
In RecDesk Community, when a Member has been suspended, they:
- Will be able to log in and pay any balance owing
- Will not be allowed to Register for Programs online via RecDesk Community
- Will not be allowed to Reserve Facilities online via RecDesk Community
- Will not be allowed to Enroll in Memberships online via RecDesk Community
In RecDesk Director:
- A suspended member will not be allowed to Check In to a Facility
- Suspended Member will display a red Suspended badge on his/her Member profile
- A Suspended badge will display whenever that Member is selected to register for programs in-house, but will not prevent a RecDesk Director user from registering the Suspended Member
- A red "S" will appear in the Member List next to a Suspended Member
How do I Unsuspend a Member?
-
Simply click on the red Unsuspend Member button next to the Edit button on the Member profile