How do I Void a POS Transaction?



In this article you will learn how to view recent POS transactions.

 Open the POS Terminal. See How do I Open My POS Terminal? Then click on or touch the POS Actions drop down and select View Recent Transactions.


Voiding a POS Transaction

  1. Click or touch the Void button for the Sale or Return transaction to be voided. See * in Notes here
  2. Type the word "VOID" in the space provided and the Reason for void
  3. Click on the Void Now button.


* Only Directors and Assistant Directors have the authority to void POS transactions. If the voided payment was a credit card payment, be sure to log in to your payment processing portal (, Point & Pay, etc.) and manually void the unsettled payment before it settles.

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