How do I Void a POS Transaction?

  Overview

In this article you will learn how to view recent POS transactions.

 Open the POS Terminal. See How do I Open My POS Terminal? Then click on or touch the POS Actions drop down and select View Recent Transactions.

Voiding a POS Transaction

1. Click or touch the Void button for the Sale or Return transaction to be voided. See * in Notes here
2. Type the word "VOID" in the space provided and the Reason for void
3. Click on the Void Now button.

  Notes:

* Only Directors and Assistant Directors have the authority to void POS transactions. If the voided payment was a credit card payment, be sure to log in to your payment processing portal (Authorize.net, Point & Pay, etc.) and manually void the unsettled payment before it settles.