General/Tech Assistance

Content Management

• What is RecDesk Content Management?
• How do I Log In to Add and Update Content?
• How can I Get a New Page Added to my RecDesk Community Site?
• How do I Add or Update Content?
• How do I Upload Documents to Content Management Pages?
• How do I Insert Pictures on Content Management Pages so they Display Correctly on all Sized Devices?

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Access Contol Integrations

• What is RecDesk Access Control?
• How do I Implement Kisi Access Control on RecDesk?
• How do I Implement S2 Access Control on RecDesk?
• How do I Set Up a RecDesk Membership with Access to an Access Group?
• How do I Set Up Member Cards for RecDesk Members with Access Control?

Other Available Integrations

• Sendgrid Integration
• GIS Address Database Integration

Custom Financial Extract Option

• Can I have a Custom Financial Extract?

Payment Processor Information

• Who is the Recommended Payment Processor?

Hardware Recommendations

• What Type of Barcode Reader/Scanner Works with RecDesk?
• What Credit Card Readers Work with RecDesk?
• Fiserv EMV Reader Tips and Troubleshooting
• Which Thermal Printer and Cash Drawer Work with RecDesk POS and Payment Receipts?
• Which Signature Pad Works with FlexForms?
• What Webcam does RecDesk Recommend?

General Toubleshooting

• What Can I Do if I Get Logged Off RecDesk Director While Actively Working?
• What Can a Community Member Do if they get a Failed reCAPTCHA Check?
• Why Should I Disable Autofill in my Browser?
• Why Can't I Open Excel Export Files Generated by RecDesk?

Thermal Printer Troubleshooting

• Why is My Receipt is Not Printing on the Thermal Printer When Using Firefox?
• Why is My Receipt is Not Printing on the Thermal Printer When Using Chrome

What's New?

• Latest Release Notes
• Power Up with RecDesk!
• Older Release Notes (2016 - 2021)

Best Practices / Recommendations

• What is HTML code and How Can I Use it?
• COVID-19 Resolutions